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Monday, 15 March 2021 14:11

De-Escalation Training for Street-Front Retailers (March & April)

Spaces are still available from the City in the continuation of free training webinar sessions on De-Escalation Training for Street-Front Retailers.  Please see below for available dates/times and refer to the attached flyer for more details.    

The following dates are available (RSVP):

  • March 26, 2021, 9:00-11:00AM
  • April 8, 2021, 12:00-2:00PM
  • April 20, 2021, 9:00-11:00AM
  • May 10, 2021, 9:00-11:00AM
  • May 13, 2021, 12:00-2:00PM

What is de-escalation training:

Street-front retailers and staff are often the front line in dealing with issues such as open substance use, behaviours related to mental illness, assaults on staff, theft and lack of visible police and outreach presence.  De-escalation training consists of business-focused workshops aimed at helping frontline retail, hospitality and security staff engage constructively with people who are street-involved, agitated or behaving in an escalated way.

Thank you,


Linda Raeside

Last modified on Monday, 15 March 2021 14:12