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Saturday, 19 September 2020 07:08

De-escalation Training for Retailers

Due to overwhelming demand, The City has added 6 additional dates for these free training webinar sessions on De-Escalation Training for Street-Front Retailers.  Please see attached flyer for additional session dates and to register. This is first-come, first serve basis so sign-up early to secure your space.   

What is de-escalation training:

Street-front retailers and staff are often the front line in dealing with issues such as open substance use, behaviours related to mental illness, assaults on staff, theft and lack of visible police and outreach presence.  De-escalation training consists of business-focused workshops aimed at helping frontline retail, hospitality and security staff engage constructively with people who are street-involved, agitated or behaving in an escalated way.